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Didn't Receive Your Download Email?

Once in a while a download email may disappear on its trip from us to your inbox.  We are here to help!  Please email us at info@photographercafe.com if you think you may be missing your download link.  Typically our download links arrive at their intended destination very quickly, but when it comes to technology, mysterious things can happen!

However, before you get in touch, you may want to check out our FAQs regarding downloads below. 

Download FAQs

Will my products be mailed to me?  
 
You will receive digital files of your purchased templates via a download link.  You will not receive any kind of physical product, such as a disk or actual cards, by mail.
 
How do I get my download link?  
 
Our products are available for immediate download via email.  As soon as payment clears (note that PayPal and Credit Cards usually clear within minutes; however echeck payments take 3-5 days to clear), you will receive an automated email with a download link.  
 
What do I do if I haven't received my file(s)?
 
If you have not received your download email within the proper time period, please check your bulk/spam folder or email us through the contact form above.
 
How large is the download?
 
Many of our products are quite large in size and take awhile to download.  Please wait patiently as the download is in process to avoid damaging the file.

As always, be sure to back up your files for safekeeping.  We recommend a backup to disk and/or external hard drive, along with some sort of cloud-based backup such as DropBox.
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